Refund policy
RETURNS
Can I return my item?
We want to make sure you get the perfect style and fit every time. If something isn’t quite right, you can return it to us free of charge within Australia and New Zealand. You have 14 days from receipt of your item to lodge your return and it must meet the conditions specified under the question below. Please note items marked ‘final sale’ are unable to be returned.
If we have accepted an international order, the customer will be responsible for the cost of return.
Is my return eligible for a refund or store credit?
To be eligible for a refund or store credit, all items must be in original condition,
unworn and unwashed, with the original tags attached.
Full price items are eligible for a full refund.
Sale items are able to be returned for store credit only, which will be valid for two years from the date of return.
Items marked ‘final sale’ are unable to be returned.
How do I make a return?
You have 14 days from receipt of your items to lodge your return.
To lodge a return please sign in to your account, select 'Orders', click on the relevant items and follow the instructions.
Once your return has been received and processed, you’ll be sent a confirmation email to let you know. Please note, this is not an automated process so it may take up to 24 hours to receive a reply.
Please ensure that you take care to protect the garment when repacking them for postage. If garments arrive damaged or otherwise not in their original condition, they will not be eligible for return (whether refund or store credit).
How long will my return and refund take?
Returns will take a maximum of 14 days to be processed for a refund or store credit. Once this has been done, you’ll receive a return confirmation email to let you know. If you haven’t received confirmation after 14 days, please contact us at info@vivthelabel.com.au.
How do I get replacement returns note/label?
If you need a replacement returns label, please contact info@vivthelabel.com.au.
If I apply a promotional code to my full price item, can I still return for a refund?
If you have purchased a full price item with a promotional code, it is still classified as
a full price item and is eligible for a refund or credit to the original form of payment to the value of which it was placed.
We personally check all items before we send them out to ensure they meet our very high standards. However, if you do notice a fault please immediately take a photo and send us an email with the details of the fault to info@vivthelabel.com.au. We will offer full refunds (to the original method of payment) for items that are faulty, whether full price or sale.
How long is my store credit valid for?
Store credit will be valid for two years from the date of return. The exact date will be specified on your credit notice.